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Returns

As a buyer you have the right to withdraw from the purchasing contract within 30 days of receipt of the purchased goods and return the items to us.

Recommended Procedure for Returning Items

Send notice of withdrawal from the contract

Send us the information about withdrawing from the purchasing contract via email using the form on the Contacts page. To speed up your application, please specify the following in the message:

  • order number and purchase date
  • in the case of bank account transfers/payments - bank account number

Return of items

Send the items within 30 (or 60) days from their receipt to this address:

KLENOTA, Bilkova 19, 110 00 Prague 1, Czech Republic.

Please enclose the following with the shipment:

  • copy of invoice
  • a written statement of withdrawal from the contract
  • contact address, phone and e-mail

Refund

Your money will be transferred within 1 week of receipt of the returned items.