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    Delivery and payment

    International delivery

    We ship to most locations worldwide. Basic shipping is free. Duties and taxes are not included in the shipping price and vary from country to country. The usual express shipping cost is 25 EUR. For shipping to the EU please visit Klenota.sk, Klenota.de, Klenota.fr, Klenota.pl or Klenota.uk. In most cases, we use a state carrier or we follow the customer's preference (usually DHL, FEDEX or UPS). If you are interested in shipping abroad, please contact us.

    Delivery time

    Standard international delivery takes 5-10 business days for most countries worldwide. Expedited international orders (25 EUR) should arrive to you within 2-4 business days.

    Shipping within the Czech Republic

    Basic shipping costs are free, along with personal pick-up in our Prague atelier (Bílkova 19, Prague 1, Mon-Fri 8.30-17.00).

    In the Czech Republic orders are most often sent via DPD or Zásilkovna; we can also send orders via Czech Post, TOPTRANS, PPL or other transport companies by request. In the case of express shipments and weekend delivery requests , we use the EMS service (express delivery is free of charge).

    Delivery time

    We usually deliver jewellery that’s in stock within 2 business days. In the case of rings that require a size adjustment, the delivery time is extended by several days. Jewellery that isn’t in stock will arrive to you within 1-2 weeks. In exceptional cases or for custom-made jewellery, the delivery time may be longer.

    If you need the jewel by a certain date, please inform us about it in the note at the end of your order.

    Payment methods

    You can pay for your order by transfer, cash on delivery, PayPal, card or cash:

    Transfer

    You will receive the invoice with the payment details after the order is created. We have different account numbers for most of the areas where we sell - please see the full contact list.

    Cash on delivery

    In the Czech Republic, you can pay for your order directly to the carrier upon delivery.

    Online

    We support online payments via Visa, MasterCard and other types of cards. You can also send your payment via PayPal to info@klenota.com. Both options are free of charge.

    Cash

    You can pay in cash if you pick your order up in our Prague atelier (Bílkova 19, Prague 1, Mon-Fri 8.30-17.00).