We ship to most locations worldwide. Basic shipping is free. Duties and taxes are not included in the shipping price and vary from country to country. The usual express shipping cost is 25 EUR. For shipping to the EU please visit Klenota.sk, Klenota.de, Klenota.fr, Klenota.pl or Klenota.uk. In most cases, we use a state carrier or we follow the customer's preference (usually DHL, FEDEX or UPS). If you are interested in shipping abroad, please contact us.
Standard international delivery takes 5-10 business days for most countries worldwide. Expedited international orders (25 EUR) should arrive to you within 2-4 business days.
Shipping within the Czech Republic
Basic shipping costs are free, along with personal pick-up in our Prague atelier (Bílkova 19, Prague 1, Mon-Fri 8.30-17.00).
In the Czech Republic orders are most often sent via DPD or Zásilkovna; we can also send orders via Czech Post, TOPTRANS, PPL or other transport companies by request. In the case of express shipments and weekend delivery requests , we use the EMS service (express delivery is free of charge).
We usually deliver jewellery that’s in stock within 2 business days. In the case of rings that require a size adjustment, the delivery time is extended by several days. Jewellery that isn’t in stock will arrive to you within 1-2 weeks. In exceptional cases or for custom-made jewellery, the delivery time may be longer.
If you need the jewel by a certain date, please inform us about it in the note at the end of your order.
You can pay for your order by transfer, cash on delivery, PayPal, card or cash:
You will receive the invoice with the payment details after the order is created. We have different account numbers for most of the areas where we sell - please see the full contact list.
Cash on delivery
In the Czech Republic, you can pay for your order directly to the carrier upon delivery.
You can pay in cash if you pick your order up in our Prague atelier (Bílkova 19, Prague 1, Mon-Fri 8.30-17.00).