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Frequently Asked Questions

Will I receive a certificate with the jewellery?

Yes, along with the purchase of every jewellery we issue a certificate containing information about the weight, fineness and quality of the precious metals, stones or pearls, from which the jewellery is made​​.

How long is the delivery time for the jewellery?

You will receive most of the jewellery within a few days. For more information, contact us.

How much will I pay for the delivery?

We ship all our jewellery for free. 

I like the jewellery on your e-shop, but I’m seeking custom jewellery instead. Are you able customize it?

Yes, in addition to selling jewelry, we also designing and manufacturing it. Contact us, and we will create a piece of jewellery to your liking.

How do I determine the correct ring size?

If you are not sure what ring size to choose, we recommend that you read the ring size guide, in which we discuss this topic in detail.

Does jewellery made from precious metals require special care?

If you want the jewellery to remain beautiful for a really long time, it is important to properly care for it. For more information, you can read the article How to Care for Jewelry. However, during manual labor, where there is a risk of scratching the jewelry, or during the handling of cosmetics and aggressive substances, we recommend taking the jewelry off.

Do you send jewellery abroad?

Yes, we send jewellery all over the world. Delivery times, delivery prices and other information regarding your order can be found on the delivery page.

I want to return the ordered jewellery. How do I proceed?

Jewellery can be returned for free and without giving any reason, or exchanged within 30 days from receipt of order. Follow the instructions on the return of items page.

I want to co-operate with you in marketing. Do you offer an affiliate program?

If you are interested in cooperation, please contact us.

Can you briefly explain the concept of hallmarking?

Hallmarking means providing jewellery with a label corresponding to each metal. If you are interested in hallmarking in detail, please read the article on hallmarking on our site.

Terms and Conditions

Detailed information concerning the purchase of jewelry at www.klenota.uk can be found on the Terms and Conditions page.